Return Policy

We stand behind our overlanding gear, but we understand that sometimes a return is necessary.

Return Window

You have 30 days from your confirmed delivery date to request a return authorization.

Upon receiving and inspecting your return, a credit will be issued to the original credit or debit card used for the purchase, minus applicable return shipping fees and restocking charges. Please allow 5–7 business days for processing once your return arrives at our facility.

Receiving & Transit Damage

We understand that heavy-duty overlanding equipment can experience rough handling during transportation.

You have 72 hours from the carrier's recorded delivery time to open your package, inspect the contents, and notify Arcane Warrior of any shipping damage or missing hardware.

When your shipment arrives:

  1. Inspect the exterior packaging before opening it.
  2. If you see visible damage to the box or packaging, ask the carrier to record the damage on the delivery waybill or delivery record.
  3. Open and inspect the contents as soon as possible.
  4. Photograph any damage and retain the original packaging.
  5. Contact Arcane Warrior within 72 hours of delivery.

Transit-damage or missing-hardware claims submitted after the 72-hour inspection period may not be accepted. Transit damage is separate from manufacturing defects and is handled through our shipping-damage process, not the standard return process described below.

Condition Requirements for Returns

To protect the quality of our gear, we enforce strict condition guidelines:

  • Brand New Condition: The product must be completely unused and in new condition. If a roof rack, tent, or accessory has been mounted, installed, or modified in any way, it is no longer eligible for a standard return.
  • Complete Components: You must include a copy of your packing slip, all product manuals, and all small hardware parts.
  • Final Sale Items: All "Deep Discount" items (defined as 30% or more off the original price), clearance merchandise, and custom-modified gear are final sale and ineligible for return.

Restocking Fees

All authorized returns are subject to a restocking fee, assessed according to the condition of the returned item:

  • Standard Restocking Fee (10%): Applies to authorized returns received in new, complete, and resalable condition, in original Arcane Warrior packaging.
  • Non-Resalable Condition Restocking Fee (up to 50%): If the returned item is not in new, resalable condition — including but not limited to damaged or unusable original packaging, missing components or hardware, or signs of use beyond inspection — a restocking fee of up to 50% of the order amount will be deducted from your return credit.

The condition of the returned product and packaging is assessed by our after-sales receiving team and determined based on photographic documentation taken upon receipt.

The Return Process

  • Get Authorization: All returns must be authorized. Please contact our support team to request a return and receive an email confirmation before shipping anything back. This confirmation is valid for 15 days from the issue date.
  • Shipping Responsibilities & Tracking: Return shipping costs are the full responsibility of the customer. All returns must be shipped prepaid (no C.O.D. shipments allowed) and carefully boxed to prevent transit damage.
  • Mandatory Tracking: You must provide our support team with the return tracking number immediately upon shipping and before the package is received by our warehouse. If a tracking number is not provided and the returned product is lost or damaged in transit, it is the sole responsibility of the customer, and no refund will be issued.