Shipping Policy

Shipping

We know how important it is to feel fully prepared for the exciting adventures ahead, and we're here to help you do just that. To ensure your gear arrives on time, we've partnered with the fast and reliable team at FedEx. Please review the details below, and don't hesitate to reach out if you have any questions—our team is always ready to assist.

Ground Shipping

Orders received will be shipped within 2 business days. Delivery times are estimated using FedEx and can vary between 7-10 business days from the shipping date. The timeframe depends on the distance from our Ontario, CA warehouse.

*Please note that during peak sales times and if we're awaiting product availability, there might be delays.

Expedited Shipping

We do not offer expedited shipping at this time. This option will be available in the foreseeable future.

FLAT RATES - FREIGHT/LTL SHIPPING

We offer free shipping nationwide, hooray!

SHIPPING EXCLUSIONS AND HOLIDAYS

  • We are unable to ship to PO Boxes or APO/FPO addresses.
  • We do not ship to Alaska or Hawaii. ARCANE WARRIOR products are only shippable to addresses within the lower 48 states.

Delivery Instructions

For residential deliveries, the carrier will contact you a day or two in advance to schedule a delivery appointment. Be sure to be available, as items like cargo boxes and tents will require a signature upon delivery. Before signing for your shipment, please inspect the items for any damage. If damage is not noted at the time of delivery, ARCANE WARRIOR cannot be held responsible.

SHIPPING DAMAGE

While we take every measure to ensure safe delivery, unforeseen circumstances can occasionally lead to damage during transit. We kindly ask that you unpack and inspect your items upon arrival. If you notice any damage, please initiate a claim within 3 business days of the delivery date. Claims submitted after this period may be denied.

SHIPPING LOST

Any products lost during shipment are the carrier's responsibility. However, ARCANE WARRIOR will submit a claim on behalf of our customer and assess how replacement parts will be provided.